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Customer Policies and Information
Payment and Delivery
• We accept payment via check, Mastercard, VISA, and American Express, or we can bill your order to your open account.
• Our payment terms are net 15 days (due 15 days from the receipt of statement). It is requested that payment be made within the terms of the agreement to maintain open account priveledges. A 1.5% charge will be applied to all past due balances.
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Pricing Policy
• We make every effort to maintain our prices for the duration of the catalog. However, due to manufacturers' price increases or an occasional typographical error, it may become necessary for us to adjust our catalog prices. In some cases, it may also be necessary to limit purchase quantities.
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Satisfaction Guarantee
• Every effort is made to ensure your complete satisfaction. Each order is picked, packed, and double checked for accuracy.
• If any of the products purchased are defective or do not perform satisfactorily, simply call us to arrange for a return authorization within 30 days of receipt.
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Returns Policy
• All returns require a Returns Authorization Number.
• All returns must be made in the original package, unopened, undamaged, and in re-saleable condition. Handpieces and Equipment, if returned opened or used, will be repaired or replaced according to the manufacturer's warranty and returned to you. Full credit will be granted on items we can return to the manufacturer for full credit.
• Personalized and/or imprinted items are not returnable.
• Special Order items are not returnable.
• A restocking fee and certain other restrictions may apply.
• Hazardous items are not returnable.
Contact Customer Service for assistance in identifying these items.
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Prescription Drug Policy
• We will ship prescription drugs only to those authorized to receive them. List 1 chemicals and controls may only be purchased through Darby Dental Supply Co., Inc. Anyone attempting to order who is unlicensed will be prosecuted to the full extent of the law. FEDERAL LAW PROHIBITS THE SALE OF PRESCRIPTION DRUGS TO UNLICENSED DOCTORS.
• The Comprehensive Drug Abuse Prevention and Control Act requires that D.E.A. Form 222 accompany all orders for Schedule II pharmaceuticals. All items in out catalog indicated by the Class II symbol require the above mentioned form.
• We will only ship to the address on the form.
• Only schedule II items may appear on the form. If other items appear, the order will not be honored. The form in question will be returned to you, and a new forn will have to be completed and sent in.
• No errors, alterations, or erasures will be accepted.
• Please retain copy #3 for your records.
• Form should be made out to Darby Dental Supply, LLC, 4460 Holmes Road, Memphis, TN 38118
• Copy of power of attorney is required with each order is a signature other that that on the Class II form is submitted.
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New Federal Regulations Regarding Returns of Prescription Drugs
• The Prescription Drug marketing Act("PDMA") requires any customer returning prescription drugs to complete and return a Prescription Drug Return Authorization form. Federal law requires that thehealthcare entity returning prescription drugs document that the product was kept under proper storage and handling conditions while in their possession, and during the return of the product. To get a copy of the form and proper return authorization, please contact Customer Service.
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Controlled Substances and List 1 Chemicals Policy
• D.E.A. Registrations number is required in the purchase of all controlled substances, including List 1 Chemicals.
• Products containing List 1 chemicals in our catalog will be indicated by the LI symbol.
• Some items not sold through Island Dental.
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Equipment Policy
• Due to manufacturers' policies, some equipment may not be sold in your area. Pleae contact your sales representative for details. Custom Equipment purchases will require a deposit.
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Attention Purchasing Agents for Military, V.A., Hospitals, Schools, Correctional, Federal, State and Local Government Agencies
• Our institutional/Government Sales Department is available to assist you with your specific needs-from bids through order completion.
• Call 1-800-331-6258 or fax 1-800-400-2029.
• Bids and Orders may be sent directly to: Attention Dental Division Corporate Accounts, 300 Jericho Quadrangle, Jericho, NY 11753.
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